Refund policy

SnowDefy Return & Refund Policy

We want you to feel confident getting through winter with your SnowDefy WeatherShield™. If something isn’t right, we’re here to help — within the guidelines below.

By placing an order on snowdefy.com, you agree to the terms of this Return & Refund Policy.

30-Day Return Window

We offer a 30-day return period from the date your order is marked as delivered.

To be eligible for a return:

  • Item must be unused, uninstalled, and in the same condition received

  • Item must be in original packaging with all accessories, tags, manuals, and bonus items included

  • Receipt or proof of purchase is required

As the WeatherShield™ is a seasonal and performance-based product, items showing signs of usage (e.g., creasing, moisture, dirt, pet hair, odor, windshield markings, outdoor exposure) are not eligible for refund.

How to Start a Return

Email support@snowdefy.com within 30 days of delivery.

Include:

  • Full name

  • Order number

  • Photos of the product and packaging

  • Reason for return

If approved, we will issue:

  • A Return Merchandise Authorization (RMA) number

  • Return address & instructions

Returns without an RMA number will not be accepted or refunded.
Packages sent to unapproved addresses or returned “to sender” are not eligible.

Return Shipping & Fees

  • Customer pays all return shipping costs for non-defective returns

  • Original shipping fees (if any) are non-refundable

  • Trackable shipping is required (we are not responsible for lost returns)

A restocking fee of up to 15% may apply for packaging issues or reconditioning needs.

Damages, Defects & Wrong Item Received

Please inspect your order upon delivery and contact us within 7 days if:

  • Your item is defective

  • Arrives damaged

  • You received the wrong item

Email photos of:

  • The product issue

  • Shipment box & label

We will, at our discretion: provide replacement parts, a replacement item, or another solution.

Normal wear, installation issues, or performance differences due to extreme weather are not defects.

Product Design Updates — Magnet-Free Policy

To provide better compatibility and prevent vehicle paint damage:

  • The current WeatherShield™ model does not use magnets

  • Stability is provided by reinforced wind-security door flaps and anti-slip edge design

Because transparency matters:

Our product page clearly states that this model includes no magnets, and we do not promote magnetic functionality anywhere on our website.

Some outdated reviews or third-party listings online reference magnets — these refer to older, discontinued versions.

Refund/return requests based on:

  • Expectation of magnets

  • Magnet-related performance

  • Scratches allegedly caused by magnets

  • Confusion from old online information

are not valid grounds for a refund or defect claim.

Expectations based on previous product generations cannot be used as justification for returns.

Performance Expectations & Installation

Refunds will not be granted for reasons including:

  • “Didn’t work in my specific storm/temperature”

  • “Still some frost in extreme conditions”

  • “Didn’t fit my vehicle the way I wanted”

  • “I changed my mind after trying it outside”

Once the product is installed or exposed to outdoor conditions, it is considered used and non-returnable.

We are happy to assist with installation guidance and performance tips at support@snowdefy.com.

Non-Returnable & Final Sale Items

Not eligible for return:

  • Used or installed items

  • Sale, promotional, bundle, BOGO, or discounted orders (including Black Friday)

  • Free gifts not included in return

  • Gift cards and digital items (if offered)

  • Returns requested outside the 30-day window

Items labeled “Final Sale” cannot be returned unless defective upon arrival.

Exchanges

We do not offer direct exchanges.
To get a different item:

1️⃣ Submit an eligible return
2️⃣ After refund approval, place a new order

Refund Processing

After your return arrives, allow 7–10 business days for inspection.

Outcome options:

Result Details
Approved Refund to original payment method within 10 business days
Partially Approved Partial refund or store credit due to missing packaging, wear, or incomplete items
Rejected Item not eligible; customer may pay shipping to retrieve item

If 15+ business days have passed after refund approval and you haven’t received funds — contact your bank/card issuer first, then email us.

European Union – 14-Day Cooling-Off Period

For EU shipments:

  • Cancel/return within 14 days of delivery

  • Product must be unused, uninstalled, and in original packaging

  • Customer is responsible for return shipping unless the item was incorrect/defective

This is in addition to our standard policy.

Policy Updates & Legal Rights

SnowDefy may revise this policy at any time without prior notice.
The version published at the time of purchase applies to that order.

Nothing here limits statutory consumer rights applicable in your region.

Support

Questions? We’re here to help.